Zach Wermich

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Activity overview

Latest activity by Zach Wermich
  • Zach Wermich created an article,

    Understanding Payment Declines and What to Do Next

    When a customer’s payment fails, it can disrupt billing, memberships, subscriptions, or services. This article clarifies why declines happen, how to interpret the decline reasons, and what steps yo...

  • Zach Wermich created an article,

    Setting Up Automated Reconciliations in Cadency

    📘 Overview:Automated reconciliations in Cadency help streamline your financial close process, ensuring transactions are accurately matched and discrepancies are identified quickly. This guide walks...

  • Zach Wermich created an article,

    How to Set Up a New Project Management Workflow in Archer

    This article will guide you through the steps to create and configure a new project management workflow in the Archer platform. By following these instructions, you will be able to streamline your ...

  • Zach Wermich created an article,

    Handling Customer Calls About Outages

    🎯 PurposeOutline clear steps for handling customer inquiries about service outages to ensure consistent communication, collaboration with Operations, and accurate ETAs for members.✅ Step‑by‑Step Pr...

  • Zach Wermich created an article,

    Troubleshooting Platform Integrations

    IntroductionIntegrating the platform with your performance management system improves HR processes. This guide helps troubleshoot common integration issues.Common Integration Issues and Solutions1....

  • Zach Wermich created an article,

    Making a Payment in Your Account

    💳 Making a Payment in Your Account Keeping your account up to date is easy. Whether you're managing a subscription or settling an invoice, you can securely make a payment anytime directly from you...

  • Zach Wermich created an article,

    November Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...

  • Zach Wermich created an article,

    December Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...

  • Zach Wermich created an article,

    October Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...

  • Zach Wermich created an article,

    August Features

    Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result.  Custom Fields - Quote Products and Quote ...