Account Management
Account Management category for Support Cloud.
Users & Roles
See all articlesManaging Users and Roles
Support Cloud allows you to manage users and roles across your organization to ensure secure, efficient workflows. Wi...
Billing & Subscription
See all articlesMaking a Payment in Your Account
💳 Making a Payment in Your Account
Keeping your account up to date is easy. Whether you're managing a subscription o...
Understanding Payment Declines and What to Do Next
When a customer’s payment fails, it can disrupt billing, memberships, subscriptions, or services. This article clarif...
Handling Customer Calls About Outages
🎯 PurposeOutline clear steps for handling customer inquiries about service outages to ensure consistent communication...
Updating Your Billing Information
Billing and subscription management in Support Cloud is handled via your admin portal. You can view invoices, update ...
Security Settings
See all articlesSetting Up Security and Permissions
Support Cloud includes advanced security settings for admins to control access, data visibility, and authentication. ...