Product Features
Product Features category for Support Cloud.
Ticketing & Support Tools
See all articlesCreating and Responding to Tickets
Tickets are the foundation of Support Cloud's communication hub. Whether from email, live chat, or web forms, tickets...
Automations & Workflows
See all articlesHow to Set Up a New Project Management Workflow in Archer
This article will guide you through the steps to create and configure a new project management workflow in the Archer...
Using Automations and Triggers
Automations and triggers in Support Cloud allow you to build workflows that run based on time or ticket conditions. T...
Messaging & Chat
See all articlesManaging Messaging and Live Chat
Support Cloud’s messaging tools help you connect with customers in real time across multiple channels including your ...