Configuring and Troubleshooting Billing File Exports in Telcor RCM

Purpose:
This article explains how to set up, verify, and troubleshoot billing file exports in Telcor RCM to ensure data is properly transmitted to your billing system.

Steps to Configure Billing File Exports:

1. Access Configuration: In Telcor RCM, navigate to Administration → File Exports → Billing.
2. Select Export Type: Choose the correct file format (e.g., 837P, 837I, or custom).
3. Set Destination: Enter the secure path or SFTP credentials for the billing system.
4. Schedule Export: Define export frequency (manual, daily, or per batch).
5. Save and Test: Save your settings, then run a test export to confirm connection and file integrity.

Common Troubleshooting Tips:

• If no file generates, check scheduled job status and user permissions.
• If the export fails to transfer, verify SFTP credentials, firewall rules, and destination paths.
• Review the Export Log for error details—common issues include invalid field mappings or missing billing codes.

Need More Help?
If errors persist, collect the Export Log details and contact Telcor Support with your configuration ID and error timestamp for review.