Troubleshooting Platform Integrations

Introduction

Integrating the platform with your performance management system improves HR processes. This guide helps troubleshoot common integration issues.

Common Integration Issues and Solutions

1. Integration Setup Issues ⚙️

Problem: Integration not set up correctly.
Solution:

• Check Account Configuration: Verify all required fields, API keys, and authentication details in integration settings.
• Verify Compatibility: Ensure your performance management system is compatible with the platform.

2. Data Sync Problems 🔄

Problem: Data not syncing.
Solution:

• Run Manual Sync: Trigger manual sync in settings to test automatic sync issues.
• Check Sync Frequency: Confirm sync intervals meet your needs.

3. Authentication Errors 🔑

Problem: Authentication errors connecting systems.
Solution:

• Re-enter API Credentials: Double-check and update API keys and credentials.
• Check User Permissions: Confirm your account has needed access rights.

4. Error Messages During Setup ❗

Problem: Errors during integration setup.
Solution:

• Review Error Details: Note specific error messages for clues.
• Consult Documentation: Refer to system docs for common errors and fixes.

5. Incomplete Data Transfer 📊

Problem: Some data not transferring.
Solution:

• Check Data Mapping: Verify all fields are correctly mapped between systems.
• Test with Sample Data: Use sample data to confirm transfer accuracy.

6. Technical Support and Escalation 📞

Problem: Issue persists after troubleshooting.
Solution:

• Contact Support: Provide detailed issue description, troubleshooting steps, and error messages.
• Create a Support Ticket: Use the help center form for further assistance.

This information may be carried across multiple articles because it is commonly referenced.

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