Known Issues and Platform Limitations

While Support Cloud is robust and flexible, there are a few known limitations and edge cases. Below is a living list of current platform issues and what to expect. 📋

🚫 Known Issues

• Ticket merge limitations: Merging tickets removes requester from secondary ticket
• View limits: Maximum of 12 shared views visible at once for agents
• Real-time updates: SLA timers may show slight delays under heavy load

📅 Upcoming Fixes

Check our release notes section regularly — we publish weekly updates on bug fixes, platform improvements, and new feature rollouts.

🧯 Reporting a New Issue

If you believe you've encountered a new bug, please submit a support ticket with the following:

• Steps to reproduce
• Browser/device used
• Screenshots or error messages