Support Cloud’s messaging tools help you connect with customers in real time across multiple channels including your website, mobile app, and social platforms. 💬
📲 Supported Channels
- Website widget for desktop and mobile
- Mobile SDK for in-app messaging (iOS/Android)
- Social channels like Facebook Messenger and WhatsApp
💬 Features
- Rich text, attachments, quick replies
- Typing indicators and read receipts
- Bot handoff to human agents
🔧 Setup Overview
- Go to Admin > Messaging
- Customize greeting, widget colors, and position
- Enable channels and test with live preview
🧯 Troubleshooting
- Chat not appearing? Check widget placement and browser console for errors
- Delayed messages? Ensure your network/firewall is not blocking real-time traffic
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